Our success stories are a result of Legal & General working directly with financial advisers and committing to making a real difference. In each of the examples advisers came to us to help them retain policies. We worked together to analyse the company’s MI and identified the key areas of concern. Using our market leading experience we were able to formulate bespoke recommendations, which the advisers put into practice. The outcome was positive – delivering significant improvements to their retention rates and profitability.
Click on the below Story buttons to see our three Success Stories.
SUCCESS STORY 1: Saved £1.7m in 2008
Key issue:
High rate of lapsed policies which resulted in lost commission and lost clients.
Solution:
- Used EWS to build Retention Unit
- Employed 4 administration staff to manage retention on behalf of the business
- Utilised EWS feeds and Legal & General recommended processes
RESULTS:
- Saved £865k in 2007
- Saved £1.7m in 2008
- Saved £416k (67%) in Q1 2009
