Our success stories are a result of Legal & General working directly with financial advisers and committing to making a real difference. In each of the examples advisers came to us to help them retain policies. We worked together to analyse the company’s MI and identified the key areas of concern. Using our market leading experience we were able to formulate bespoke recommendations, which the advisers put into practice. The outcome was positive – delivering significant improvements to their retention rates and profitability.

Click on the below Story buttons to see our three Success Stories.

SUCCESS STORY 2: Retaining more than 80% of notifications

Key issue:

High rate of lapsed policies which resulted in lost commission and lost clients.

Solution:

1. Set up retention service in early 2006
2. 2 experienced administrators to manage EWS notification
3. Process is fine tuned with our help

RESULTS:

1. Retaining upwards of 80% of all net notifications
2. Quick action and response to EWS

3. Building good relationships with their clients